Monday, December 6, 2010

Filly's Frolic #16

With each ring of the phone, my heart sank a little. This was the phone call of shame where I would have to admit that I had been ditsy and had had an accident in my car. Ironically, insurance is one of those things in which you pay a significant amount of money for a product which you hope you never have to use. 

As I was waiting I realised that I hadn't changed the name on my insurance policy and this was listed under my old name. I debated whether to try and do that now as well as make a claim but I decided it would be too messy and I would do it later. A female operator answered the call and I introduced myself using my old name and told her I would need to be filing a claim.
"Do you have the policy number or the registration of your vehicle please?", she asked. I gave her the rego number and I heard the clackity click of her keyboard in the background.
"Is the insurance policy in your husband's name?", she inquired. 

I was dumbfounded. I had introduced myself using the name on the policy, hadn't I? Yes yes, I assured myself.
"Uhm, no, that's me", I replied hesitantly and sheepishly and then mumbled, "I've changed my name".
"Oh, I'm sorry", she replied and I could sense some embarrassment in her voice. 

The rest of the claim proceeded smoothly and although I was still quite upset about what I had done to my car, I couldn't help but smile a little at what had just passed.

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